Newsletter - Conduct in Focus

Conduct in Focus is a periodical publication which presents statistics and commentary on complaints received by the Insurance Authority and examines topical regulatory issues regarding the way in which insurance business is conducted.

Date	Issue	Topical Regulatory Issues
March 2026	Issue 12	Complaint Statistics When Individual Insurance Agents Are More Than Just Individual Insurance Agents Promoting Insurance on Social Media Insurance Intermediary Trends at a Glance - Age, Turnover and Licence Duration Public Perception of Insurance Intermediaries Strengthening Anti-money Laundering and Counter-terrorist Financing Controls
September 2025	Issue 11	Complaint Statistics Licensing Approach to Run-off Insurance Agencies Understanding the Risks of Offshore Coverage and the Importance of Broker Disclosure A Look at Cold Calling Practices in Insurance Mystery Shopping on Roadshow Activities
September 2025	Issue 11 - Special Supplement	Digitization of Conduct Monitoring and Controls
March 2025	Issue 10	Managing General Agents - A small, but increasingly noticeable part of the Hong Kong insurance market......again! Focus on......Conflict of interests and Insurance Intermediaries Ever wondered what the turnover for licensed insurance intermediaries is? CPD Compliance: Assessment Period 2023/2024. A Leap Towards Excellence! Enforcement Corner
Aug 2024	Issue 9	Insurance Broking - A much needed and valued profession. Let's keep it that way General Insurance - Best Practices on Renewal Notices Fight against Crime and Scams Insurance Online Self-Service In Defence of Secretaries
Dec 2023	Issue 8	CPD - twelve months later! The "Treating Customers Fairly" Principle in the insurance regulatory framework Guidance Note on Conducting Sales by Unsolicited Calls issued by the Mandatory Provident Fund Schemes Authroity Mystery Shopping Programme on Selling Practices of Qualifying Deferred Annuity Policies in Hong Kong Licensed insurance broker companies - Good practices on notifications in relation to changes in directors and controllers
May 2023	Issue 7	A medical check up or a free consultancy? The Insurance Authority’s on-site inspections of licensed insurance broker companies Important lessons for prospective policyholders from Mainland China Chatting about Chatbots and AI
May 2023	Issue 7 - Special Supplement	An authorized insurer’s responsibility to handle and settle insurance claims fairly and promptly Handling of medical insurance claims - The IA’s expectations
December 2022	Issue 6	The importance of Continuing Professional Development in maintaining a strong ethical culture How “insurance literate” is Hong Kong? Fraudulent websites and the art of building the illusion of trust
August 2022	Issue 5	Self-reporting material matters: An integral part of any robust corporate governance framework Enforcement Update The complexities and risks of premium financing
March 2022	Issue 4	How should insurers handle complaints? Advising client on the duty of disclosure The importance of disclosing all “material facts” when buying insurance MPF scam alert
October 2021	Issue 3	Orphan policies – When licensed lnsurance agents leave their appointing insurers Enforcement News What happens when the insurance market is founded on ethics, integrity and trust? Protection gap
May 2021	Issue 2	The word on the street…temporary booths and retail outlets Introducing the “Corruption Prevention Guide for Insurance Companies” of the Independent Commission Against Corruption Buying insurance from intermediaries who are your friends and family Beware of fake websites offering insurance The difference between insurance agents and insurance brokers
October 2020	Issue 1	Handling of Premiums by licensed individual insurance agents The Insurance Authority’s approach to enforcement Building a high integrity insurance market